Royal Canin
Client Care Representative
Creve Coeur, Missouri
Behind every bag of our product is a team of skilled engineers and manufacturing experts dedicated to ensuring the highest quality and safety standards. Whether you're optimizing production lines, designing innovative solutions, or maintaining cutting-edge technology, your work will directly contribute to improving the lives of pets around the world. Make your mark on a team where innovation, precision, and passion come together every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Client Care Representative at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
I take immense pride in leading a team that is passionate about making a difference for pets. Every day, we focus on precision, innovation, and maintaining the highest quality standards. What truly sets Royal Canin apart is the commitment to development—whether it’s advancing our processes, adopting cutting-edge technology, or helping associates grow in their careers. It’s incredibly rewarding to know that our work not only drives success but also creates meaningful opportunities for everyone on the team.
JR Smith North Sioux City Site Director, Global Value Chain Operations
Customer Care B3-I
Remote
Customer first approach! The Client Care Representative will provide our customers the service they deserve to match our premium product for their beloved cat or dog. They will strive to win loyalty & trust of our customer by taking ownership and accountability in every interaction.
What are we looking for?
Minimum:
High School Diploma
High-speed internet access - internet connection of 100kbps
Work environment free from background noise, interruptions, and distractions.
1+ year experience with Salesforce
1+ years utilizing MS Office Product Suite
Preferred:
College degree
Prior experience working in customer service call center environment
Prior customer service experience with the veterinary field
What will be your key responsibilities?
Ability to handle challenging customer interactions that include phone, email, chat, and cases & SMS.
Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.
Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.
Ability to resolve conflicts and set appropriate expectations for customers.
Able to identify roadblocks and escalate through the appropriate channels.
Exude patience and ownership with each customer, including both internal and external contacts.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
#LI-Remote
#LI-AS2
Mars does not sponsor visas for this role.
This position is not eligible for relocation benefits.