Royal Canin
Client Care Representative
Creve Coeur, Missouri
Derrière chaque sac de nos produits, il y a une équipe d’ingénieurs et d’experts en fabrication engagés à garantir les standards les plus élevés en matière de qualité et de sécurité. Que tu sois en train d’optimiser les lignes de production, de concevoir des solutions innovantes ou de maintenir des technologies de pointe, ton travail contribue directement à améliorer la vie des animaux partout dans le monde. Rejoins une équipe où l’innovation, la précision et la passion se rencontrent chaque jour.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Client Care Representative at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
Je suis vraiment fier de diriger une équipe passionnée par l’idée de faire une différence pour les animaux. Chaque jour, on se concentre sur la précision, l’innovation et le maintien des standards de qualité les plus élevés. Ce qui distingue vraiment Royal Canin, c’est l’engagement envers le développement—qu’il s’agisse d’améliorer nos processus, d’adopter des technologies de pointe ou d’aider les collaborateurs à évoluer dans leur carrière. C’est incroyablement gratifiant de savoir que notre travail ne se limite pas à générer du succès, mais qu’il crée aussi des opportunités significatives pour toute l’équipe.
JR Smith Directeur du site de North Sioux City, Global Value Chain Operations
Customer Care B3-I
Remote
Customer first approach! The Client Care Representative will provide our customers the service they deserve to match our premium product for their beloved cat or dog. They will strive to win loyalty & trust of our customer by taking ownership and accountability in every interaction.
What are we looking for?
Minimum:
High School Diploma
High-speed internet access - internet connection of 100kbps
Work environment free from background noise, interruptions, and distractions.
1+ year experience with Salesforce
1+ years utilizing MS Office Product Suite
Preferred:
College degree
Prior experience working in customer service call center environment
Prior customer service experience with the veterinary field
What will be your key responsibilities?
Ability to handle challenging customer interactions that include phone, email, chat, and cases & SMS.
Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.
Ability to empathize and prioritize customer needs by demonstrating agility and teamwork.
Ability to resolve conflicts and set appropriate expectations for customers.
Able to identify roadblocks and escalate through the appropriate channels.
Exude patience and ownership with each customer, including both internal and external contacts.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
#LI-Remote
#LI-AS2
Mars does not sponsor visas for this role.
This position is not eligible for relocation benefits.