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Digital Marketing Specialist (CRM Operation Executive) - Tokyo
- CRM focused role - drive how we communicate with our pet parents
- Enjoy the best of both worlds – start up like function, within the global structure and support of Mars Inc
- Bring your Pet to work – furry friends are welcome in our office
- Permanent Full time based in our Tokyo office with Hybrid working (two days a week or 8 days a month)
Are you passionate about pets and data-driven marketing?
Royal Canin – is the leader in tailored nutrition that helps cats and dogs live their healthiest lives. Join us as our Digital Marketing Specialist (known internally as CRM Operation Executive) and play a vital role in strengthening our relationships with pet owners across Japan.
Royal Canin holds a wealth of data on pets in Japan, giving you the unique opportunity to leverage insights and drive personalized engagement. You’ll be joining a newly formed team operating in a dynamic, start-up-like environment—while benefiting from the resources and stability of a global business. Plus, you’ll enjoy a vibrant, pet-friendly office where your furry friends are always welcome! Learn more about RC Japan: https://royalcanin.jp/recruit/environment
What You’ll Do:
- Manage and schedule CRM campaigns and initiatives
- Analyze data and report on campaign effectiveness
- Execute direct marketing campaigns (email, app push, etc.)
- Collaborate across teams to drive results
- Support CRM tool users and maintain documentation
- Operate CRM systems and databases
- Establish process and procedure for a function that is in re-build mode
What We’re Looking For:
- Around 3 years’ experience in marketing, CRM, or related fields
- Fluent in Japanese and business proficiency in English
- Experience with CRM/MA/CDP tools (e.g., Salesforce Marketing Cloud, Treasure Data)
- Strong analytical and communication skills
- Experience working in a large complex business
- Experience navigating and improving environments with minimal process or structure, implementing solutions that enhance organization and efficiency.
Why Royal Canin?
Working at Royal Canin means joining a global leader powered by purpose. As part of the Mars family, we offer:
- A collaborative, values-led culture where every Associate is supported and empowered.
- Tailored career development and world-class learning through our Mars University platform.
- A passionate, pet-first environment – your furry friends are welcome in the office,
At Royal Canin, we believe pets make our world better – and we strive to make a better world for pets. If you're ready to take on a new challenge as a Digital Marketing Specialist (CRM Operation Executive), we’d love to hear from you.
Applications close: Sunday 14th September