Royal Canin
Digital Capabilities Manager
Creve Coeur, Missouri; Franklin, Tennessee; New York, New York
Tout ce que nous faisons est guidé par notre passion pour les animaux. À travers chaque rôle et chaque site dans le monde, nos équipes sont unies par une mission commune : créer un Monde Meilleur pour les Animaux. En tant qu’entreprise véritablement centrée sur les animaux, nous plaçons les animaux au cœur de tout—des produits que nous développons aux soins et à l’expertise que nous apportons à notre travail. Que vous soyez en R&D, en production, au service client ou dans l’une de nos fonctions corporate, vos contributions ont un impact direct sur la santé des animaux partout dans le monde. Nous sommes également profondément engagés envers la croissance et le développement de nos collaborateurs, offrant des opportunités d'apprendre, d'innover et de faire la différence chaque jour.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Digital Capabilities Manager at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
-
Purpose
Connect your passion for pets to the purpose: A Better World For Pets
-
Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
-
Inclusion
A place where you can belong and be yourself
-
Career development
Professional learning offerings, annual personal development plans, Mars University
-
Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
-
Focus on sustainability
We invest in you so you can make a better world
Ce que j’aime le plus chez Royal Canin, c’est à quel point nous sommes centrés sur les animaux—tout ce que nous faisons tourne autour de l’amélioration de la vie des animaux. Il ne s’agit pas seulement de créer des produits de haute qualité, mais de vivre notre mission au quotidien. En même temps, Royal Canin investit en nous, les collaborateurs, en nous aidant à grandir, à développer nos compétences et à donner un véritable sens à notre travail. C’est inspirant de faire partie d’une équipe mondiale qui met la santé des animaux et le développement personnel au cœur de ses priorités.
Christina Sermak-Frankowski Directrice People & Organization, Learning & Culture
Royal Canin is on a mission to transform each cat and dog’s health and wellbeing by pushing the limits of nutrition, knowledge, and services in partnership with pet professionals and pet owners. A key pillar of this mission is connecting with the Pet Owner through a Digital and eCommerce ecosystem, where sales are north of $1B in North America. The Digital Capability Manager plays a critical role in identifying and deploying priority Digital and eCommerce capability areas to upskill associates & drive accelerated online sales growth at Royal Canin across Business Units. Focused on growing Royal Canin and Eukanuba brand presence online, this role will assess Digital capability priorities, developing specific strategies and scaling organizationally, and share best practices and consultation with sales teams. Specifically, this role will enable Royal Canin to leap-frog our Digital capabilities by acting as the thought-leader & SME while developing & executing strategies in the following areas: New Online Business Models (like Social Commerce), Subscription/Auto-Ship, Online Price/Pack Architecture, eCommerce Vendor Strategy, Digital Capability & Training Strategy, and support overall eCommerce Strategy development & inputs into AEP/iVCP.
What are we looking for?
- Bachelor's degree in a business-related discipline
- Minimum of 5+ years’ experience in eCommerce strategy/sales roles.
- Experience in digital / eCommerce capability building & problem-solving.
- Understand core business metrics and how these can be influenced through online merchandising.
- Must be proactive, high energy, action-oriented, and results driven.
- Must be comfortable with providing though-leadership to customers and senior leadership in fast-paced, ever evolving environment, and be comfortable collaborating across multiple teams and personalities.
What will be your key responsibilities?
- Develop strategy for exploring, evaluating and launching new online business models, like Social Commerce.
- Own, develop and action a holistic Subscription (“Autoship”) strategy for Royal Canin across customers to define short-term and long-term annual goals, lay out specific actions to drive +5 to 10pt improvement, and share out learnings and best practices across the organization.
- Manage external vendor relationship which includes tracking budget & contract negotiations, submitting tickets for errors, enhancements, and callouts to the service, and reporting/weighting requirements.
- Act as an eCommerce consult/SME to retailers by bringing eCommerce strategies, PDS opportunities, Merchandising Key Belief principles, test & learn opportunities and/or results and best practices.
- Support the Digital COA by acting as project manager with regards to ~25 key workstreams prioritized by the Digital community, which will help us improve digital acumen and capabilities across teams.
- Influence cross-functional stakeholders with regards to Digital category insights/research, dComm-specific Pack & Portfolio needs, and synthesize digital test & learns across Business Units.
- Execute training sessions for digital foundations (internal) and help to build out online criteria and key beliefs around moving existing brick and mortar customers to online.
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
#LI-KR2
#LI-Onsite