Royal Canin
B2B Webshop & CRM Business Owner M/F/X
Aimargues, France
Tout ce que nous faisons est guidé par notre passion pour les animaux. À travers chaque rôle et chaque site dans le monde, nos équipes sont unies par une mission commune : créer un Monde Meilleur pour les Animaux. En tant qu’entreprise véritablement centrée sur les animaux, nous plaçons les animaux au cœur de tout—des produits que nous développons aux soins et à l’expertise que nous apportons à notre travail. Que vous soyez en R&D, en production, au service client ou dans l’une de nos fonctions corporate, vos contributions ont un impact direct sur la santé des animaux partout dans le monde. Nous sommes également profondément engagés envers la croissance et le développement de nos collaborateurs, offrant des opportunités d'apprendre, d'innover et de faire la différence chaque jour.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful B2B Webshop & CRM Business Owner M/F/X at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
Ce que j’aime le plus chez Royal Canin, c’est à quel point nous sommes centrés sur les animaux—tout ce que nous faisons tourne autour de l’amélioration de la vie des animaux. Il ne s’agit pas seulement de créer des produits de haute qualité, mais de vivre notre mission au quotidien. En même temps, Royal Canin investit en nous, les collaborateurs, en nous aidant à grandir, à développer nos compétences et à donner un véritable sens à notre travail. C’est inspirant de faire partie d’une équipe mondiale qui met la santé des animaux et le développement personnel au cœur de ses priorités.
Christina Sermak-Frankowski Directrice People & Organization, Learning & Culture
Location : Aimargues
Segment : Royal Canin
Contract Type : Permanent
As part of our mission to become a company that is “easier to work with” and “easier to work for,” the Business Owner for the B2B Webshop and CRM will lead both programs by defining their strategic business visions, determining their Pictures of Success and roadmaps based on best practices, and establishing key business KPIs to track progress and demonstrate success.
For both programs, you will serve as a key stakeholder on the Agile project team, responsible for business outcomes and acting as the primary sponsor. With a customer- and user-centric mindset, you will ensure that the digital capabilities address both customer and business needs, maximizing the value these programs deliver.
What are we looking for?
You have 3+ years of experience in B2B Webshop platforms and/or CRM for sales teams.
You are skilled at managing communities across regions and markets, driving engagement, and gathering feedback in a complex, multi-market environment.
You navigate seamlessly between different stakeholders (business, markets, regions, digital teams, product owners) and can speak the same language as tech and Product Owners teams.
You have strong project management skills, and you’re comfortable working autonomously to drive business outcomes.
You are proactive in driving discussions, educating teams, and positioning these programs as showcases within the company.
What would be your key responsibilities?
Orchestrate the B2B Webshop and CRM product teams in alignment with the defined strategic vision.
Own the business direction of both programs and play a key role in defining priorities and core capabilities based on business needs.
Identify new opportunities for continuous improvement across other business teams and regions.
Manage program dependencies with other business teams (e.g., Digital Factory, PSR, PRO, VET, Customer Service, Media, Legal) and prioritize programs based on these dependencies.
Lead the B2B Webshop and CRM business communities.
Monitor program business KPIs and the Picture of Success, reporting progress to Global and Regional stakeholders.
Support the programs across Royal Canin by championing them in various forums (e.g., GLT, DLT, Demand Forums) to ensure they are known, understood, and supported.
Partner with Regions by analyzing market results with the help of Regional Functional Experts and Regional DT Leads, and provide recommendations for cost savings from sales efficiency, focusing on funding new capabilities.
What can you expect from Mars?
At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship.
As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably.
You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!
You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group.
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