Royal Canin
Product Quality Specialist
Shanghai, China
Everything we do is driven by our passion for pets. Across every role and every location around the world, our teams are united by a shared purpose: creating A Better World For Pets. As a truly pet-centric company, we put pets at the heart of everything—from the products we create to the care and expertise we bring to our work. Whether you’re in R&D, manufacturing, customer care, or any of the corporate functions, your contributions make a direct impact on the health of pets everywhere. We’re also deeply committed to the growth and development of our associates, offering opportunities to learn, innovate, and make a difference every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
Success Profile
What makes a successful Product Quality Specialist at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
What I love most about Royal Canin is how pet-centric we are—everything we do revolves around improving the lives of pets. It’s not just about creating high-quality products; it’s about living our purpose every day. At the same time, Royal Canin invests in us as associates, helping us grow, develop our skills, and find real meaning in our work. It’s inspiring to be part of a global team that prioritizes both pet health and personal development.
Christina Sermak-Frankowski People & Organization Director, Learning & Culture
Job Description:
PURPOSE:
Assist Q&FS manager to perform the QC function, assure QC performance compliance with the requirements of Mars Q&FS and Safety requirement.
This position is the key position of quality and food safety.
DIMENSION:
Quality & Food Safety
PRINCIPAL ACCOUNTABILITIES
l responsible for performing analysis
l Assist the QFS manager with ISO documentation
l Coordinate the daily morning panel
l Coordinate the OOS, NC and complaint investigation
NATURE AND SCOPE
Job Content:
SAFETY
l All PPE must be worn in compliance with the Legal/RC requirements
l Enforce/Respect the safety rules and the internal policy
l Stop any equipment / operative works / external company works if safety/environment protection/fire protection rules are broken
l Guarantee and apply ISO 45001 and all related working procedures
ENVIRONMENT
l Guarantee and apply ISO 14001 (Environment), and all related working procedures
l Ownership of environmental responsibilities
QUALITY & FOODSAFETY
l Guarantee and apply ISO 9001, 22000, Mars Standards, and all related working procedures
l Support the HACCP program in the department
l Lead GLP-GHP in the area, 5S
l Inform shift leader of quality deviations according to product standards and production procedures
l Perform the oPRP’s procedure according to SOPs
l Validate all analysis results
l Responsible for auto control analysis
l Coordinate the daily morning panel
l Coordinate the OOS, NC and complaint investigation
l Collect Q&FS KPIs as for input to periodically management review;
l Any task as delegated by Manager
HUMAN RESOURCES
l Training: attend any training program as scheduled by company management and train any designed person in the position
MANAGEMENT & RESPONSIBILITIES
l Liaise with Quality & Food Safety Manager and Raw Material Quality Manager to ensure good communication and relationships with raw material suppliers
l Support continuous improvement of the laboratory and all related activities
l Develop and improve all internal interdepartmental relations and external stakeholders
l Updating management on Key Performance Indicators (KPI’s)
COMMUNICATION & INFORMATION
l Provide any requested documentation to other Departments according to internal rules
l Communicate to all departments about rejected RM’s or RM’s placed on QA Hold
l Update KPI’s
Background Experience & Qualifications
l Higher education in food science, chemistry, laboratory, or similar fields is mandatory
l Good communication skills to liaise internally and externally, as well as to assist in motivating, training, and improving the lab team
l Sensitivity to the quality and food safety incidents
l Be Familiar with quality tools regarding root cause analysis, smart decision making, risk assessment and etc..
l Good computer skills, include office and other data analysis software.
l self-motivated, initiative, team player, odor sensitive and texture perception, depth perception, safety & hygiene & quality conscious
l Fluent English speaking and writing;
l Have the health certificate within the validity period
Lominger competencies
l Create Collaborative Relationship: Conflict Management
l Delivery Consistent Result: Action Oriented; Functional/Technical skills
l Product Quality Custodian;
l Risk & Opportunity Identification;
l Risk & Opportunity Management;
l Performance Evaluation & Continuous Improvement;