Royal Canin
National Sale Operation Sr.Manager
Shanghai, China
Everything we do is driven by our passion for pets. Across every role and every location around the world, our teams are united by a shared purpose: creating A Better World For Pets. As a truly pet-centric company, we put pets at the heart of everything—from the products we create to the care and expertise we bring to our work. Whether you’re in R&D, manufacturing, customer care, or any of the corporate functions, your contributions make a direct impact on the health of pets everywhere. We’re also deeply committed to the growth and development of our associates, offering opportunities to learn, innovate, and make a difference every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful National Sale Operation Sr.Manager at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
What I love most about Royal Canin is how pet-centric we are—everything we do revolves around improving the lives of pets. It’s not just about creating high-quality products; it’s about living our purpose every day. At the same time, Royal Canin invests in us as associates, helping us grow, develop our skills, and find real meaning in our work. It’s inspiring to be part of a global team that prioritizes both pet health and personal development.
Christina Sermak-Frankowski People & Organization Director, Learning & Culture
Customer management policy and process
Be responsible for national customer management policy and process design and development according to company and pillar sales & marketing strategy
Evaluate and track to ensure the proper execution of customer management policy
Lead the customer master data related process and work with Pillars to ensure the high quality customer master data
Be responsible for Customer agreement related process including T&C update to adapt to business needs, coordinate legal review and ensure contract signing completion etc.
Optimize the design of internal and external sales operation process to drive high efficiency operation platform and deliver high performance business growth through collaboration with internal and external stakeholders
Route to market strategy and deployment
Design RC China Route-to-market roadmap plan and recommendation to serve 2030 OGSM
Distributor capability development module build up through the design of successful customer profile design to fulfil company 2030 OGSM and long term strategy
Work with Pillars for RTM strategy deployment, especially for x-pillar strategic customer development and collaboration
Sales incentive/recognition
Be responsible for Sales incentive program design, continuous improvement, execution and tracking to support RC China KPI achievement in sustainable way
Collaborate with Pillars to ensure sales KPI design and target setting well support Pillar target and RC China target
Be responsible for Sales recognition program design, continuous improvement, execution and tracking to motivate sales team to drive RC China Demand priorities
Governance & Compliance in sales execution
Lead the governance and compliance in sales execution including national policy and process design, G&C related training, track execution in all pillars to drive proper sales behavior and be aligned with Mars compliance policy
Lead on-site inspection program to drive healthy business partnership, track and follow up remediation plan of all pillars, upgrade related policy and process to ensure G&C in place
Risk exposure and solution oriented through provide recommendation on healthy sales/customer management to support short term and long term business strategy decision
Coordinate with Mars corporate internal audit and external customer audit
Lead ICE/QMP process as NSOP representative
Experience & Qualifications:
Bachelor’s degree in business or equivalent.
At least 10 year working experience in multi-national companies with solid experience in both field sales and trade marketing
Be adaptive to market dynamic and change
Proven experience in cross-function cooperation; Ability to collaborate successfully and lead multiple projects and teams
Highly motivated, highly organized and results driven
Service oriented, with a great amount of insight and convincing skills in terms of identification of potentials. Also in the area of learning and development
Excellent verbal and written communication skills in both English and Chinese