The Product Quality & CI Specialist ensures implementation of the Quality Control Plan product quality related (non-food safety), control formula change management in the factory, manages the process of consumer/customer complaints, identifies opportunities and drives continuous improvements in product quality and factory quality control to reduce product holds and consumer complaints, and lead minor incidents product quality & consumer complaints related, provide making risk assessments and recommendations regarding finished product deviations non-food safety related.

What are we looking for?

Minimum:

• Knowledge of MS Office and Basic Statistics

• Results driven, hands-on and factory-oriented professional

• Analytical and problem-solving skills

• 1 -3 years' experience in food manufacturing

• Effective communication with external stakeholders and operational level

Preferred:

• Specialized education - food science, chemistry or related

• Knowledge of Quality & Food Safety Systems

What will be your key responsibilities?

• Deploy the quality control plan for product in process and finished products nonfood safety related defined by R&D.

• Recommend decision on product quality non-conformances in accordance with applicable procedures and specifications

• Responsible for Daily Product Cutting (FMOS and DAP), Finished Product Retain Samples, and Product Library.

• Responsible for Recipe Management: activate and deactivate formulas in alignment with RC and PN Formulators

• Continuously monitor consumer complaints trends, provide appropriate answers when requested, escalate concerns to the Q&FS Manager when necessary

• Drive reduction of Product Quality Non-conformances and Consumer Complaints: 

• Initiate and /or lead assigned CAPAs associated to Product Quality and Consumer Complaints Performance

• Improve quality control plan method, frequency and capabilities, including operational capabilities with trainings

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

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