Royal Canin
Customer Service Rep - Maternity Cover - Swedish Speaking
Copenhagen, Denmark
Behind every bag of our product is a team of skilled engineers and manufacturing experts dedicated to ensuring the highest quality and safety standards. Whether you're optimizing production lines, designing innovative solutions, or maintaining cutting-edge technology, your work will directly contribute to improving the lives of pets around the world. Make your mark on a team where innovation, precision, and passion come together every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Customer Service Rep - Maternity Cover - Swedish Speaking at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
I take immense pride in leading a team that is passionate about making a difference for pets. Every day, we focus on precision, innovation, and maintaining the highest quality standards. What truly sets Royal Canin apart is the commitment to development—whether it’s advancing our processes, adopting cutting-edge technology, or helping associates grow in their careers. It’s incredibly rewarding to know that our work not only drives success but also creates meaningful opportunities for everyone on the team.
JR Smith North Sioux City Site Director, Global Value Chain Operations
Please note that this position is offered on a one-year fixed-term contract basis to provide maternity leave cover
Essential duties and responsibilities
You will together with your team be responsible for the Customer Service in the Swedish market. Act as a back-up for the other Nordic markets during sick leave, holidays etc.
Order management in Navision through EDI, CRM, calls, web shop and mail
Credit and claims handling
Email/phone support
Drive Additional Sales and create added value for customers.
Web shop support to customers
Work closely with our logistic partner to ensure that handling and distribution is performed according to the customer requirements.
What are we looking for?
High school graduate or similar
Min. 2-3 years of work experience in Customer Service-related functions.
Fluent in Swedish spoken and written.
Advance English (understand written and verbale and can speak it with our Nordic organization)
Danish/Norwegian is a plus
Excellent communication skills, structured, proactive, team oriented and a great drive for results.
Strong in handling conflict situations with care and understanding.
Preferably in the FMCG Industry
What can you expect from Mars & Royal Canin?
Work with over 180,000 like-minded and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
High focus on work-life balance.
An industry-competitive salary and benefits package, including company bonus.