Royal Canin
Senior Key Account/Customer Development Manager
Brussels, Belgium
Everything we do is driven by our passion for pets. Across every role and every location around the world, our teams are united by a shared purpose: creating A Better World For Pets. As a truly pet-centric company, we put pets at the heart of everything—from the products we create to the care and expertise we bring to our work. Whether you’re in R&D, manufacturing, customer care, or any of the corporate functions, your contributions make a direct impact on the health of pets everywhere. We’re also deeply committed to the growth and development of our associates, offering opportunities to learn, innovate, and make a difference every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Senior Key Account/Customer Development Manager at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
What I love most about Royal Canin is how pet-centric we are—everything we do revolves around improving the lives of pets. It’s not just about creating high-quality products; it’s about living our purpose every day. At the same time, Royal Canin invests in us as associates, helping us grow, develop our skills, and find real meaning in our work. It’s inspiring to be part of a global team that prioritizes both pet health and personal development.
Christina Sermak-Frankowski People & Organization Director, Learning & Culture
At Royal Canin, a leading brand of Mars Petcare. we have a clear mission: Make a Better World for Pets. To make this vision a reality, we partner with the leading pet specialty retailers in the BeNeLux market. And now, we’re looking for a Senior Key Account Manager to help us shape the future with top european accounts like Tom&Co, MaxiZoo, Aveve, Pharmapets and more.
As Senior Key Account Manager, you will be part of the BeNeLux Pet Specialty Retail Sales team, which is embedded in the Royal Canin West Europe cluster. This means you’ll work in a high-performing, international environment with exposure to best practices and growth opportunities across the region.
This is your chance to join a market leader, drive growth with our strategic partners, and boost your own development in a dynamic, international environment.
What are we looking for?
Commercial drive & customer focus – you thrive in negotiations, seek solutions, and turn opportunities into growth
Proven experience – 4+ years in Key Account Management or Sales at HQ level, ideally in FMCG, Retail or Pet Care
Strategic mindset – you can balance short-term wins with long-term partnerships
Analytical skills – you make decisions based on insights, not just instinct
Languages – Tri-langual (Dutch, French and English, all at business proficiency)
What will be your Key Responsibilities?
Build, manage, and grow strategic partnerships with the biggest Pet Specialty Retail players in BeNeLux
Negotiate JBPs (Joint Business Plans), trade terms, promotions and activations that deliver win–win results
Drive category growth, visibility and excellence in execution both offline and online
Work closely with marketing, supply chain and field sales to bring plans to life
Analyse customer performance, market trends and competitor activity — and translate insights into action
Take full ownership of your accounts including P&L responsibility, demand planning and budget management
Invest yourself into company wide initiatives around responsible pet ownership together with Mars colleagues
What can you expect from Royal Canin?
Be part of Royal Canin, the global Pet Food market leader, and part of Mars Petcare.
Work with the leading Pet Care retailers in the BeNeLux market and play a key role in driving their future growth
A steep personal development curve: we invest in our people with training, mentoring and international career opportunities
Enjoy the unique culture of Mars: freedom within responsibility, collaboration, and purpose-driven work