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Customer Service Coordinator Poland (f/m/x)
in Royal Canin, Customer Care Department
Job Location: Niepołomice
***temporary assignment***
The role was created to ensure business growth by providing „best in class” customer service to Royal Canin customers in Poland from all pillars while leading/developing a high performance team.
What will be your key responsibilities?
Deliver service level KPIs (e.g. Service level, Lost calls etc).
Support PSR and PP pillars priorities plus rendering support for Sales Representatives via SR Helpline.
Set, monitor, and follow up on customer service performance results versus objectives.
Ensure the rigorous execution of Governance & Compliance procedures: entry of customer master data; control of payments and credit limits; control over promo mechanics; Off-invoice discounts processing.
Lead assigned x-functional projects including Cluster ones.
Lead and motivate Frontline Customer Service team in Poland.
Recruitment, succession planning, organizational development of RC Associates.
People development / on the job training / follow up on customer service training / build competencies.
Improve ways of working by introducing 'best practices' and maintaining high level of individual /team performance.
Create team spirit and engagement through inclusive leadership and by role modeling the 5 principles of Mars.
Plan & lead weekly team meetings.
What are we looking for?
University Degree required - a Bachelor or Master degree in business, marketing.
4 years’ experience in Sales or Marketing.
Knowledge of Polish retail trade, key customers, consumers and pet food market.
Excellent communication and presentation skills (oral and written) to a variety of audiences.
Basic accounting knowledge.
Fluent Polish and basic English skills.
Good MS Office skills.
What can you expect from Mars?
Fixed-term employment contract or temporary assignment
Attractive financial conditions with Business Bonus and Christmas Bonus.
We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiSport card.
Subsidized meals.
Monthly allotment of food for your dog or cat.
Extra savings scheme to support You in long perspective.
Support in career building through personalized development plan.
Shop with attractive discounts on our products that Your family and friend are going to love.
Possibility to participate in volunteering initiatives during working hours.