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Role : Logistics Manager - Digital Commerce
Location : Mumbai
What will be your key responsibilities?
We are looking for a motivated Logistics Specialist who can thrive in a dynamic environment and will contribute to the creation and implementation of new Logistics processes and tools.
Customer Service:
Delight customers with the right fulfillment of products in the format asked by the customer and at the desired shelf life. Ensure the right product listing, handle SKU transition to avoid obsolete stock generation and returns. Manage reverse logistics for returns. Understand the customer’s ways of service calculations and incorporate it in our ways of working, working closely with the customer Supply chain counterpart at the Q-Comm partner to drive efficiency and mutuality in the entire value chain.
Financial Reconciliation
Ensure reconciliation of payment outstanding from customers and clearing any backlogs driven by pending GRN confirmation, short dispatch or damage returns by coordinating with the DCs and the Regional Logistics Managers.
Order Management & Transformation
Drive any future transformation projects related to order management. Once set up, will have to manage the team of central order processing team. Ensure master data management at customer level. Owner of driving transformation projects on order management through technology upgrades.
MIS and Dashboards
Develop MIS and Dashboards for the Q-Comm business to give insights. Come out with improvement plans to improve customer service in Q-Comm. Prepare Road map to manage the rapid acceleration in the Q-Comm business.
Customer Experience Management:
Develop and implement strategies to enhance customer satisfaction and loyalty in the Quick Commerce segment.
Data-Driven Decision Making:
Utilize customer feedback and data analytics to identify trends and areas for improvement in service delivery.
Collaboration with Tech Teams:
Work closely with IT teams to ensure the customer service platform is optimized for efficiency and user experience.
What are we looking for?
Education
MBA in Supply Chain or Operations from a reputed institution
Experience & Qualifications
Minimum 2 years’ experience in handling customer facing side of Supply Chain for an FMCG company, with at least 1 year of Q-Comm servicing experience
Warehouse and Inventory Management
Customer Order management
Inventory management
Customer Service – both direct and distributor management
Ability to handle multiple locations and the complexities associated
Understanding of demand planning and distribution management.
Strong ERP and IT knowledge/experience
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.