Royal Canin
Export Customer Service Officer (F/ H/ X)
Aimargues, 프랑스
Behind every bag of our product is a team of skilled engineers and manufacturing experts dedicated to ensuring the highest quality and safety standards. Whether you're optimizing production lines, designing innovative solutions, or maintaining cutting-edge technology, your work will directly contribute to improving the lives of pets around the world. Make your mark on a team where innovation, precision, and passion come together every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Export Customer Service Officer (F/ H/ X) at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
I take immense pride in leading a team that is passionate about making a difference for pets. Every day, we focus on precision, innovation, and maintaining the highest quality standards. What truly sets Royal Canin apart is the commitment to development—whether it’s advancing our processes, adopting cutting-edge technology, or helping associates grow in their careers. It’s incredibly rewarding to know that our work not only drives success but also creates meaningful opportunities for everyone on the team.
JR Smith North Sioux City Site Director, Global Value Chain Operations
Location: Aimargues
Segment : Royal Canin
Contract type : CDI
The purpose of this position is to lead the daily operations in the Customer Service team, organizing qualitatively the set of tasks to be performed, both individually and in the department for its different areas. Ensure all deadlines are met and that the team is on top of all customer service tasks with the right priority setting.
Supports other local Customer Service Officers in all daily operations and seeks continuous improvements within the department of Customer Service and across the full End to End Supply Chain.
What are we looking for?
Bac +2 preffered in Internation Trade or Supply Chain Management
Logistic and business understanding is required.
Ability to plan and prioritize, preferable proven based on previous work experience.
Familiarity with ERP, WMS, Pack office systems
Fluency in English
What will be your key responsibilities?
Monitor all the KPI’s needed for the activity of the Customer Service Team, including the organization of order management, calls frequency, administrative tasks, contact route, claims processing, timings, etc.
Prepare external communication towards customers on supply chain disruptions
Supports Customer Service Officers in all daily operations and seeks improvements within the department of Customer Service. Act as Customer Service Representative in workload peak situations.
Lead the daily local Customer Service operations meeting and participate in weekly and periodic reviews.
Support local Key user for Navision participating in yearly testing, attending periodic key user meeting and ad hoc trouble shooting.
What can you expect from Mars?
You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!
You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group
Royal Canin's CSR commitments, to build a better world for tomorrow:
Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate Since 2017, Royal Canin has supported the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via olfaction.
A unique and ideal work environment to become the leader in health through nutrition for cats and dogs!
You will evolve in the heart of an innovative production plant that will challenge you, on a daily basis