Royal Canin
Export Customer Service Officer (F/ H/ X)
Aimargues, France
Derrière chaque sac de nos produits, il y a une équipe d’ingénieurs et d’experts en fabrication engagés à garantir les standards les plus élevés en matière de qualité et de sécurité. Que tu sois en train d’optimiser les lignes de production, de concevoir des solutions innovantes ou de maintenir des technologies de pointe, ton travail contribue directement à améliorer la vie des animaux partout dans le monde. Rejoins une équipe où l’innovation, la précision et la passion se rencontrent chaque jour.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Export Customer Service Officer (F/ H/ X) at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
Je suis vraiment fier de diriger une équipe passionnée par l’idée de faire une différence pour les animaux. Chaque jour, on se concentre sur la précision, l’innovation et le maintien des standards de qualité les plus élevés. Ce qui distingue vraiment Royal Canin, c’est l’engagement envers le développement—qu’il s’agisse d’améliorer nos processus, d’adopter des technologies de pointe ou d’aider les collaborateurs à évoluer dans leur carrière. C’est incroyablement gratifiant de savoir que notre travail ne se limite pas à générer du succès, mais qu’il crée aussi des opportunités significatives pour toute l’équipe.
JR Smith Directeur du site de North Sioux City, Global Value Chain Operations
Location: Aimargues
Segment : Royal Canin
Contract type : CDI
The purpose of this position is to lead the daily operations in the Customer Service team, organizing qualitatively the set of tasks to be performed, both individually and in the department for its different areas. Ensure all deadlines are met and that the team is on top of all customer service tasks with the right priority setting.
Supports other local Customer Service Officers in all daily operations and seeks continuous improvements within the department of Customer Service and across the full End to End Supply Chain.
What are we looking for?
Bac +2 preffered in Internation Trade or Supply Chain Management
Logistic and business understanding is required.
Ability to plan and prioritize, preferable proven based on previous work experience.
Familiarity with ERP, WMS, Pack office systems
Fluency in English
What will be your key responsibilities?
Monitor all the KPI’s needed for the activity of the Customer Service Team, including the organization of order management, calls frequency, administrative tasks, contact route, claims processing, timings, etc.
Prepare external communication towards customers on supply chain disruptions
Supports Customer Service Officers in all daily operations and seeks improvements within the department of Customer Service. Act as Customer Service Representative in workload peak situations.
Lead the daily local Customer Service operations meeting and participate in weekly and periodic reviews.
Support local Key user for Navision participating in yearly testing, attending periodic key user meeting and ad hoc trouble shooting.
What can you expect from Mars?
You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!
You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group
Royal Canin's CSR commitments, to build a better world for tomorrow:
Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate Since 2017, Royal Canin has supported the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via olfaction.
A unique and ideal work environment to become the leader in health through nutrition for cats and dogs!
You will evolve in the heart of an innovative production plant that will challenge you, on a daily basis