Royal Canin
DTC Logistics Service
上海, 中国
Behind every bag of our product is a team of skilled engineers and manufacturing experts dedicated to ensuring the highest quality and safety standards. Whether you're optimizing production lines, designing innovative solutions, or maintaining cutting-edge technology, your work will directly contribute to improving the lives of pets around the world. Make your mark on a team where innovation, precision, and passion come together every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful DTC Logistics Service at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
I take immense pride in leading a team that is passionate about making a difference for pets. Every day, we focus on precision, innovation, and maintaining the highest quality standards. What truly sets Royal Canin apart is the commitment to development—whether it’s advancing our processes, adopting cutting-edge technology, or helping associates grow in their careers. It’s incredibly rewarding to know that our work not only drives success but also creates meaningful opportunities for everyone on the team.
JR Smith North Sioux City Site Director, Global Value Chain Operations
Key Responsibilities
Order Management
- Handle DTC orders from different platforms like Tiktok in OMS System
- Manage Order Delivery Process
- Tracking Order Process
- Handle Return Orders in OMS System
Onsite Management
- 3PL Capacity & Efficiency Management, solve the problems raised by operator lead
- Support DTC Supervisor for Onsite upgrade (Equipment, Rack and etc.)
- 5S Management for all DTC WHs
- Safety Management for all DTC WHs
- Daily Capacity Dashboard
- Operation Cost analysis for all DTC and PR creation for all DTC RDC
Inventory Management
- Weekly Replenishment for DTC WHs
- Daily Stock Freshness Review
- Manage periodic Stocktaking
- SLOB stock communication with demand & planning team, to make sure the freshness for the DTC WHs
Customer Service
- Weekly review Return Order &Complaint for all DCs.
- Periodic Customer service report analysis
- Communicate with demand & planning team to follow up customer complaints during CMOS meeting.
System Coordinator
- OMS Key user, to handle OMS issues
- Support DTC Supervisor to do UAT for new system
- Support DTC Supervisor to study DTC supply rout
Job Specifications/Qualifications
- Bachelor’s degree
- Have financial experience and financial certification
- Worked in the fast-moving consumer goods industry for more than 2 years
- Pay attention to details and have strong problem-solving skills
- Familiar with ERP and WMS system operations
- Basic English speaking and writing skills