Royal Canin
Vet Express Manager
Castle Cary, Regno Unito; Londra, Regno Unito
Everything we do is driven by our passion for pets. Across every role and every location around the world, our teams are united by a shared purpose: creating A Better World For Pets. As a truly pet-centric company, we put pets at the heart of everything—from the products we create to the care and expertise we bring to our work. Whether you’re in R&D, manufacturing, customer care, or any of the corporate functions, your contributions make a direct impact on the health of pets everywhere. We’re also deeply committed to the growth and development of our associates, offering opportunities to learn, innovate, and make a difference every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Vet Express Manager at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
What I love most about Royal Canin is how pet-centric we are—everything we do revolves around improving the lives of pets. It’s not just about creating high-quality products; it’s about living our purpose every day. At the same time, Royal Canin invests in us as associates, helping us grow, develop our skills, and find real meaning in our work. It’s inspiring to be part of a global team that prioritizes both pet health and personal development.
Christina Sermak-Frankowski People & Organization Director, Learning & Culture
The Vet Express Manager will focus on the project management and execution of the Vet Express D2C model. The Vet Express manager will also focus on everyday management of the D2C value proposition, driving continuous improvements and efficiencies over time in close collaboration with the UK Sales team & working in conjunction with D2C experts to maximise Vet recommendation, pet owner experience, conversion.
Responsible for management of the UK Vet Express system, including service development road map & day to day operations
Monitor, analyse and report performance of key Vet Express metrics, as well as creation & socialisation of clear dashboards
Define pricing guidelines, regularly monitor and provide recommendations to Pet Professional Director to ensure market competitiveness
Collaborate with UK demand team to understand pain points for Clinics & Pet Owners to improve digital recommendation & conversion (including time spent in clinics & trade shows)
Coordinate & deliver roadmap on service / tool improvements to drive short- and long-term value alongside Vet Source, UK Demand and D2C Experts
Enrich service level over time (take actions to improve NPS)
Optimise any appropriate media, clinic & trade show communications to drive visibility & use of Vet Express
Define & optimise CRM flows including, but not limited to, initial recommendation, follow up for non order, follow up for drop off, reactivation, engagement, complimentary products
Develop long term plan to scale solution with Corporate Vet Chains, Independents & Pet Rescue centres
What are we looking for:
Proven experience in E-Commerce Sales or Digital Marketing
Strong commercial mindset
Capable of developing and building relationships across a matrix organisation.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.