Customer Service Coordinator (f/m/x)

in Royal Canin, Customer Care Department

Job Location: Niepołomice (you will be required to work from Niepolomice once per week)

*** Fixed-term contract for 1,5 year ***

The role was created to ensure business growth by providing „best in class” customer service to Royal Canin customers in Polandfrom all pillars while leading/developing a high performance team.

What will be your key responsibilities?

• Deliver service level KPIs (e.g. Service level, Lost calls etc).

• Support PSR and PP pillars priorities plus rendering support for Sales Representatives via SR Helpline.

• Set, monitor, and follow up on customer service performance results versus objectives.

• Ensure the rigorous execution of Governance & Compliance procedures: entry of customer master data; control of payments and credit limits; control over promo mechanics; Off-invoice discounts processing.

• Lead assigned x-functional projects including Cluster ones.

• Lead and motivate Frontline Customer Service team in Poland.

• People development / on the job training / follow up on customer service training / build competencies.

• Improve ways of working by introducing 'best practices' and maintaining high level of individual /team performance.

• Create team spirit and engagement through inclusive leadership and by role modeling the 5 principles of Mars.

• Plan & lead weekly team meetings.

What are we looking for?

• 3+ years of experience in managing a team of at least 5 people, ideally in customer service area.

• Bachelor or Master Degree required.

• Exceptional verbal and written communication skills together with well-developed problem solving abilities.

• Great leadership qualities - ability to support and mentor individual team-members.

• Experience working on SAP and Salesforce would be a great benefit.

• Knowledge of Polish retail trade, key customers, consumers and pet food market.

• Fluent Polish and very good English skills.

• Good MS Office skills.

What can you expect from Mars?

• Fixed-term employment contract or temporary assignment.

• Attractive financial conditions with Business Bonus and Christmas Bonus.

• We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiSport card.

• Subsidized meals.

• Monthly allotment of food for your dog or cat.

• Extra savings scheme to support You in long perspective.

• Support in career building through personalized development plan.

• Shop with attractive discounts on our products that Your family and friend are going to love.

• Possibility to participate in volunteering initiatives during working hours.

Apply now and upload you profile in English.

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