Royal Canin
Consumer Care Specialist
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Behind every bag of our product is a team of skilled engineers and manufacturing experts dedicated to ensuring the highest quality and safety standards. Whether you're optimizing production lines, designing innovative solutions, or maintaining cutting-edge technology, your work will directly contribute to improving the lives of pets around the world. Make your mark on a team where innovation, precision, and passion come together every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Consumer Care Specialist at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
I take immense pride in leading a team that is passionate about making a difference for pets. Every day, we focus on precision, innovation, and maintaining the highest quality standards. What truly sets Royal Canin apart is the commitment to development—whether it’s advancing our processes, adopting cutting-edge technology, or helping associates grow in their careers. It’s incredibly rewarding to know that our work not only drives success but also creates meaningful opportunities for everyone on the team.
JR Smith North Sioux City Site Director, Global Value Chain Operations
Our dedicated Consumer Care team Benelux is looking for a passionate team member to support and advise pet owners and partners on our products and pet nutrition.
In this role, you’ll provide valuable information and find individual solutions to help strengthen the trust between us, pet owners, and our partners.
What will be your Key Responsibilities?
You provide expert advice to pet owners and partners about our products through various communication channels.
You build and maintain trusting relationships with our customers and partners.
You share your knowledge and actively contribute to customer satisfaction and brand loyalty to strengthen our brand reputation and support business growth.
You handle inquiries, including complaints, and ensure smooth, consumer-oriented resolutions through to full clarification.
You offer outstanding consumer support during crisis situations.
You establish strong relationships with internal stakeholders (Marketing, Communications, Science, Digital) to maximize the value of Consumer Care for the business.
You perform reactive community management on our social media channels.
You make use of CRM/Social CRM technologies to track all interactions and contacts and drive continuous improvement.
What are we looking for?
You have a passion for animals and their health and hold a completed qualification in veterinary medicine, nutritional science or biology
You have experience in customer service, ideally in the area of consumer care or a similar environment.
You are a team player and enjoy working independently.
You remain calm under pressure and impress with your empathetic personality.
You have strong communication skills, both verbal and written in French, Dutch and English
What can you expect from Mars / Royal Canin?
A motivated team that shares a love for animals
The opportunity to write your own success story in a successful branded goods company
Responsibility and freedom to advance your own ideas, with support from an experienced team
An open and international working environment in a global family-owned company
Personal and professional development opportunities