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Pet Owner Learning Specialist
T1
The Pet Owner LearningSpecialistwill be responsible forbuilding, maintaining, and optimizing our knowledge base, ensuring accurate, relevant, and easily accessible information for our Nutritional Advisors. You will work closely with subject matter experts, product teams, and other stakeholders to create and manage knowledge articles, ensuring a positive self-service experience.
What are we looking for?
Minimum
- Bachelor’s degree in Business, Science or related field
- 1-3 years of experience in training development and/or communication
- Proven experience in knowledge management, content creation, or a related field
- Proven track record bringing vision and story to life. Through presentation and collaborative relationships
- Proficient in Microsoft Suite
Preferred
- Experience using Sales Force Administrator or Developer certification
- Ability to think critically, recognize and anticipate problems (both technical and operational), and identify and implement the best solutions in a timely manner
- Ability to thrive in an ambiguous environment
What will be your key responsibilities?
- Collaborate with subject matter experts to create and ensure knowledge articles are up-to-date and accurate. Develop and deliver training materials for users on how to access and utilize the knowledge base.
- Organize and categorize knowledge articles within the Salesforce Knowledge platform and identify areas for improvement.Implement and maintain search optimization strategies for the knowledge base.
- Maintainproficiency and accuracy of knowledge materials in key systems ensuring agents are trained in best practices. Identify opportunities for technology upgrades in quality tools and collaborate with project managers quarterly to improve interaction management.
- Conduct training sessions to help team members achieve performance objectives by collaborating with Team Leads and Line Managers to identify skill gaps and development opportunities.
- Ensure timely preparation and execution of onboarding classes. Conduct knowledge assessments, shadowing reviews, and feedback sessions to refine content based on new hire performance. Partner with Line Managers for regular reviews and detailed reporting on onboarding effectiveness.Develop and maintain a standardized approach to training onboarding and feedback.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Orgnaization with strong focus and encouragement for individual persona and professional development and growth. Opportunities to grow within role and explore all that our global organization has to offer.