Royal Canin
Key Account/Customer Development Manager VET
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Everything we do is driven by our passion for pets. Across every role and every location around the world, our teams are united by a shared purpose: creating A Better World For Pets. As a truly pet-centric company, we put pets at the heart of everything—from the products we create to the care and expertise we bring to our work. Whether you’re in R&D, manufacturing, customer care, or any of the corporate functions, your contributions make a direct impact on the health of pets everywhere. We’re also deeply committed to the growth and development of our associates, offering opportunities to learn, innovate, and make a difference every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Key Account/Customer Development Manager VET at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
What I love most about Royal Canin is how pet-centric we are—everything we do revolves around improving the lives of pets. It’s not just about creating high-quality products; it’s about living our purpose every day. At the same time, Royal Canin invests in us as associates, helping us grow, develop our skills, and find real meaning in our work. It’s inspiring to be part of a global team that prioritizes both pet health and personal development.
Christina Sermak-Frankowski People & Organization Director, Learning & Culture
The Key Account Manager is responsible for coordination and support of the key account strategy of Royal Canin Belgium in the area of our Veterinary Channel, by establishing, maintaining and developing the customer relationship with the key accounts of the offline business and clinic groups. With the goal of increasing sales and especially expanding and securing the online and offline market share / market position of therapeutic diets and guarantying the accomplishment of VET pillar’s strategy and vision.
What are we looking for?
- A Bachelor or Master degree in business, marketing or animal science and 3 + years’ experience managing accounts at headquarters level; preferred in Veterinary industry.
- Local language skills required
- Strong customer orientation and negotiation skills
- Excellent analytical skills.
- Proficient use of office tools (Microsoft Excel, Word, PowerPoint, and Adobe Acrobat).
- Ability to engage customers and function as a team player and project leader.
- Comfortable setting priorities, manage multiple tasks and remain focused in a changing environment.
What will be your Key Responsibilities
- Maximizing all business opportunities with the clinic groups: Brand visibility in the clinics, marketing services, promotions, listings and product categories Development of the brand's offline presence in collaboration with customers
- Close cooperation and communication with marketing and field service to implement the measures and goals agreed in the annual key account meetings
- Implementation of the offline strategy in the field of therapeutic diets
- Strengthening the market position for B2B/ B2C
- Budget responsibility within the scope of key accounts
- Analysis and observation of the VET market, clinic group market, competitors, customer needs and market development with the aim of expanding the market position and further development in the stationary busines
- Preparation of demand planning as well as compilation and evaluation of statistics and possible trends
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.