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As a Customer Service Representative, you will be responsible for delivering excellent Customer Service for our Danish market in Royal Canin, which contains a variety of customers from cat and dog breeders to Pet Special Retail, veterinarian hospitals and vet clinics. You will also interact internally with Sales, Marketing, Planning, Finance and Consumer Care teams.
Location: Copenhagen, Denmark. We work hybrid way.
Essential duties and responsibilities
- You will together with your team be responsible for the Customer Service in the Danish market. Act as a back-up for the other Nordic markets during sick leave, holidays etc.
- Order management in Navision through EDI, CRM, web shop, calls and mail
- Credit and claims handling
- Email/phone support
- Drive Additional Sales and create added value for customers.
- Web shop support to customers
- Work closely with our logistic partner to ensure that handling and distribution is performed according to the customer requirements.
Essential duties and responsibilities
- You will together with your team be responsible for the Customer Service in the Danish market. Act as a back-up for the other Nordic markets during sick leave, holidays etc.
- Order management in Navision through EDI, CRM, calls, web shop and mail
- Credit and claims handling
- Email/phone support
- Drive Additional Sales and create added value for customers.
- Web shop support to customers
- Work closely with our logistic partner to ensure that handling and distribution is performed according to the customer requirements.
What are we looking for?
- High school or similar
- Min. 2-3 years of work experience in Customer Service-related functions.
- Fluent in Danish spoken and written.
- Swedish/Norwegian is a plus
- Excellent communication skills, structured, proactive, team oriented and a great drive for results.
- Strong in handling conflict situations with care and understanding.
- Preferably in the FMCG Industry
What can you expect from Mars & Royal Canin?
- Work with over 180,000 like-minded and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- High focus on work-life balance.
- An industry-competitive salary and benefits package, including company bonus.