Royal Canin
Consumer Care Coordinator
Castle Cary, イギリス; コペンハーゲン, デンマーク王国
Everything we do is driven by our passion for pets. Across every role and every location around the world, our teams are united by a shared purpose: creating A Better World For Pets. As a truly pet-centric company, we put pets at the heart of everything—from the products we create to the care and expertise we bring to our work. Whether you’re in R&D, manufacturing, customer care, or any of the corporate functions, your contributions make a direct impact on the health of pets everywhere. We’re also deeply committed to the growth and development of our associates, offering opportunities to learn, innovate, and make a difference every day.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Consumer Care Coordinator at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
What I love most about Royal Canin is how pet-centric we are—everything we do revolves around improving the lives of pets. It’s not just about creating high-quality products; it’s about living our purpose every day. At the same time, Royal Canin invests in us as associates, helping us grow, develop our skills, and find real meaning in our work. It’s inspiring to be part of a global team that prioritizes both pet health and personal development.
Christina Sermak-Frankowski People & Organization Director, Learning & Culture
As a Consumer Care Coordinator, you will be a valuable part of the Consumer Care team for UK & Ireland at the office in Castle Cary. You will add the value to the consumer experience with our brand, services, and products. You will be a voice of Royal Canin for our clients and consumers while also being the receiver of the insights from them for the knowledge sharing in the team. You will interact with different internal stakeholders such as Health Affairs and the Global Consumer Care Community.
What are we looking for?
- You are well organized, able to work effectively under time pressure, and skilled at building strong working relationships.
- Experience working with CRM systems and using Microsoft Excel to interpret simple data, identify trends, or generate insights.
- You also have a background in animal care, such as veterinary nursing or similar education, along with a strong interest in nutrition.
What will your responsibilities?
- Manage and respond to consumer inquiries across multiple communication channels.
- Provide professional and knowledgeable answers that support a positive brand experience.
- Gather and report first-hand consumer insights to support continuous improvement.
- Handle complaints and identify effective, customer-focused solutions.
- Maintain regular collaboration and communication with the Global Consumer Care Community.
What can you expect from Mars?
- Work with diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- A strong focus on learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.